Terms of Service

Craev

Effective Date: March 24, 2026

Last Updated: March 27, 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Craev (“Craev,” “we,” “us,” or “our”), governing your access to and use of the Craev website at getcraev.com, the Craev consumer mobile application, and the CraevControl vendor management application (collectively, the “Platform”).

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

1. Eligibility

You must be at least eighteen (18) years of age to use the Platform. By using the Platform, you represent and warrant that you meet this requirement. Vendors must be legally registered businesses authorized to operate food trucks in their jurisdiction.

2. Account Registration

To access certain features of the Platform, you must create an account by providing accurate and complete information, including your name, email address, and a password. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at hello@getcraev.com if you suspect unauthorized access to your account.

3. Platform Description

Craev is a food truck management and discovery platform that connects food truck operators (“Vendors”) with customers (“Customers”). The Platform includes:

(a) Craev Consumer App — allows Customers to discover nearby food trucks, view menus, place orders, follow favorite trucks, receive location notifications, and submit event booking requests;

(b) CraevControl — a tier-based vendor management platform providing point of sale, mobile order management, live location broadcasting, analytics, promotions, and event booking tools.

Craev acts as a technology platform only. Craev is not a food vendor and is not responsible for the quality, safety, accuracy, or legality of any food products or services offered by Vendors through the Platform.

4. Vendor Tiers and Fees

CraevControl is available to Vendors at no monthly charge. Vendors select a tier upon registration, and tier features and commission rates are as described on the Platform. The current tier structure is as follows:

(a) Basic — free tier; no monthly fee and no commission charged to the Vendor on sales;

(b) Growth — no monthly fee; Craev charges the Vendor a commission of eight percent (8%) per completed order processed through the Platform;

(c) Premier — no monthly fee; Craev charges the Vendor a commission of twelve percent (12%) per completed order processed through the Platform.

Tier features, commission rates, and available tiers may be updated from time to time with reasonable notice. Vendors on commission-bearing tiers (Growth or Premier) may change or cancel their tier at any time through the app settings. Cancellation or downgrade takes effect at the end of the current thirty (30) day commitment period. Basic tier Vendors may cancel at any time with immediate effect. All commissions earned and due prior to cancellation remain payable.

5. Orders and Transactions

Customers may place food orders through the Craev consumer app for participating Vendors. Orders are subject to Vendor acceptance and availability. Craev charges a convenience fee of seven percent (7%) on customer card and mobile payment orders, charged to the Customer. Cash transactions are not subject to this fee. Craev does not charge Vendors a commission on sales. Refunds on food orders are subject to the individual Vendor's fulfillment policy. Craev is not responsible for issuing refunds on food orders.

6. Prohibited Conduct

You agree not to:

(a) List, advertise, sell, or facilitate the sale of alcohol or alcoholic beverages through the Platform under any circumstances. Violation of this prohibition may result in immediate account termination;

(b) Provide false, inaccurate, or misleading information in connection with your account or your use of the Platform;

(d) Impersonate any person, business, or entity;

(e) Use the Platform for any unlawful purpose or in violation of any applicable law or regulation;

(f) Attempt to gain unauthorized access to any part of the Platform or another user's account;

(g) Reverse engineer, decompile, or disassemble any portion of the Platform;

(h) Use automated bots, scrapers, or other automated means to access or collect data from the Platform;

(i) Interfere with or disrupt the integrity or performance of the Platform.

7. Intellectual Property

All content, features, and functionality of the Platform, including but not limited to software, text, graphics, logos, and icons, are the exclusive property of Craev and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform solely for its intended purposes. You may not copy, reproduce, distribute, or create derivative works from any part of the Platform without our prior written consent.

Vendors retain ownership of their business name, logo, menu content, and related materials. By listing content on the Platform, Vendors grant Craev a non-exclusive, royalty-free license to display that content on the Platform for the purpose of customer discovery.

8. Disclaimers

THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. CRAEV DISCLAIMS ALL WARRANTIES INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CRAEV DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CRAEV SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, WHETHER INCURRED DIRECTLY OR INDIRECTLY. CRAEV'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO CRAEV IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

10. Indemnification

You agree to indemnify, defend, and hold harmless Craev, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your use of the Platform, your violation of these Terms, or your violation of any applicable law or third-party rights.

11. Account Termination

Craev reserves the right to suspend or terminate your account at any time, with or without notice, for violation of these Terms or for conduct that is harmful to the Platform, other users, or third parties. You may terminate your account at any time through the app settings.

12. Dispute Resolution and Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or the Platform shall be resolved by binding arbitration administered in Mecklenburg County, North Carolina, under applicable arbitration rules. You waive any right to a jury trial. You also waive any right to participate in a class action lawsuit or class-wide arbitration. Nothing in this section prevents either party from seeking injunctive or other equitable relief from a court of competent jurisdiction.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on the Platform. Continued use of the Platform after changes become effective constitutes acceptance of the updated Terms.

15. Contact

Questions regarding these Terms may be directed to:

Craev
Statesville, NC 28677
hello@getcraev.com